General Terms and Conditions of Sale
Applicable to professional customers
Last updated: 14 March 2026
ARTICLE 1 – PURPOSE
These General Terms and Conditions of Sale (hereinafter the “GTC”) govern the terms and conditions under which REFLECTIV supplies adhesive films, accessories and related products.
They apply to any order placed by a professional customer for the purpose of its business activity and do not apply to consumers within the meaning of consumer law.
REFLECTIV’s customers may include in particular:
- Retailers
- Craftsmen
- Self‑employed professionals
- Very small and small businesses
- SMEs
- Public authorities
ARTICLE 2 – CONTRACTUAL DOCUMENTS
The contractual documents, in order of priority, are:
Signature of the quotation, validation of an online order or any purchase order implies full and unreserved acceptance of these GTC, which prevail over any conflicting document issued by the customer.
ARTICLE 3 – ORDER
Orders may be placed:
- On REFLECTIV’s website
- By email
- By signing a quotation
- Directly at the company’s head office or showroom
Online orders
- 1.The customer selects the desired products and quantities
- 2.An order summary is displayed, detailing references, quantities, unit prices and totals
- 3.The customer reads and accepts the GTC
- 4.The customer confirms the order and proceeds to payment
An order confirmation is then sent by email to the address provided by the customer.
Orders by email
The customer sends its request to the following address:
commandes@reflectiv.comREFLECTIV sends a quotation valid for ten (10) days.
The signed quotation acts as a purchase order.
ARTICLE 4 – DELIVERY
Orders are delivered to the address specified by the customer when placing the order, in metropolitan France or abroad.
Delivery times are given for information purposes only and depend in particular on product availability, order volume and the delivery area.
France
Metropolitan France: average delivery within 48 hours from dispatch
International
International: average delivery within 72 hours from dispatch
Delivery delays attributable to the carrier or to an event of force majeure may not give rise to any penalties, compensation or damages in favour of the customer.
ARTICLE 5 – TRANSPORT
Products are shipped by a carrier appointed by REFLECTIV or, where applicable, by a carrier appointed by the customer.
Unless otherwise agreed, shipping costs are invoiced in addition to the price of the products.
Shipping costs are charged as follows:
€35 excl. VAT
Metropolitan France
€58 excl. VAT
Corsica, Andorra and Monaco
Any order over €300 excl. VAT shipped within metropolitan France benefits from free shipping, except in specific cases expressly stated.
Deliveries outside these areas are subject to a specific quotation based on the destination country, weight and volume of the order.
ARTICLE 6 – COLLECTION OF GOODS
The customer may collect its order directly from the REFLECTIV showroom during the opening hours indicated on the website.
The customer may also appoint its own carrier to collect the goods.
REFLECTIV showroom
PA des Petits Carreaux
2 Avenue des Orangers
94380 Bonneuil-sur-Marne
France
Where the customer appoints its own carrier, the goods travel at the customer’s risk from the moment they are handed over to the carrier.
ARTICLE 7 – ORDER PRICE
Unless otherwise agreed, the applicable prices are those stated on the accepted quotation or order confirmation.
Price lists
ARTICLE 8 – PAYMENT TERMS
Payments may be made by any means accepted and indicated at the time of order, including:
Payment conditions
ARTICLE 9 – ACCOUNT CUSTOMERS
Certain professional customers may be granted specific payment terms and an account with a payment period.
Opening an account is subject to prior approval by REFLECTIV, which may request any documents and/or guarantees it deems necessary.
REFLECTIV reserves the right to amend or withdraw the granted payment terms at any time in the event of payment incidents or proven financial risk.
ARTICLE 10 – LATE PAYMENT
Unless otherwise agreed, invoices for account customers are payable within thirty (30) days from the invoice date.
Any late payment automatically and without prior formal notice gives rise to:
In the event of late payment, REFLECTIV reserves the right to suspend or cancel any current order, without prejudice to any other remedy.
ARTICLE 11 – FORFEITURE OF THE TERM
In case of non-payment of an invoice due, REFLECTIV may immediately require payment of all sums due.
ARTICLE 12 – SET-OFF OF CLAIMS
REFLECTIV may set-off any sum due by the customer with any claim it holds against that customer.
ARTICLE 13 – ELECTRONIC PROOF
Orders placed by email or via the website constitute valid contractual proof.
The computer records of REFLECTIV shall be authoritative.
ARTICLE 14 – CUSTOMER OBLIGATIONS
The customer must check the products upon receipt :
- Condition
- Quantity
- References
Any non-conformity must be noted on the delivery note and reported immediately.
ARTICLE 15 – INSPECTION OF PRODUCTS BEFORE USE
The customer must inspect the products before any use.
Any installation or transformation constitutes final acceptance.
ARTICLE 16 – ACCEPTANCE BY INSTALLATION
Any installation or setup of the product constitutes recognition of its conformity.
ARTICLE 17 – MANDATORY HALT OF THE WORKSITE
If a defect is found, the installation must be suspended immediately.
Continuing the worksite constitutes acceptance of the product.
ARTICLE 18 – PRELIMINARY TEST
Before any complete installation, a preliminary test must be carried out.
ARTICLE 19 – BATCH VARIATIONS
Adhesive films are manufactured in batches.
Variations in shade or texture may exist.
REFLECTIV cannot be held responsible for the mixing of different batches.
ARTICLE 20 – COMPATIBILITY OF SUPPORTS
The customer must check the compatibility of the product with the support.
ARTICLE 21 – PLASTIC SUPPORTS AND PLEXIGLASS
Some plastic supports may release gas.
REFLECTIV cannot be held responsible for defects linked to this phenomenon.
ARTICLE 22 – STORAGE CONDITIONS
The films must be stored :
Dry environment
Appropriate storage location
Between 15°C and 25°C
Controlled temperature
ARTICLE 23 – INSTALLER'S RESPONSIBILITY
The implementation of the films lies exclusively with the installer.
ARTICLE 24 – CLAIMS
Any claim must be submitted in writing within a period of fifteen (15) days following receipt.
ARTICLE 25 – RETURN CONDITIONS
No refund will be made for the return of a product.
Any accepted return will give rise exclusively to the issuance of a credit note.
Restocking fee
€30 excl. VAT per returned roll
The credit note is valid for one (1) year.
ARTICLE 26 – COMMERCIAL WARRANTY
REFLECTIV replaces any merchandise recognized as defective within six (6) months.
ARTICLE 27 – LEGAL WARRANTY – HIDDEN DEFECTS
Article 1641 of the French Civil Code
The seller is bound by the warranty against hidden defects.
Article 1642 of the French Civil Code
The seller is not bound for apparent defects.
Article 1643 of the French Civil Code
The seller is bound by hidden defects.
Article 1646 of the French Civil Code
If the seller did not know the defects in the thing, he will only be liable for the restitution of the price.
Article 1648 of the French Civil Code
The action must be brought within a period of two years.
ARTICLE 28 – LIMITATION OF LIABILITY
REFLECTIV cannot be held responsible :
- Installation costs
- Removal costs
- Loss of operations
- Loss of turnover
ARTICLE 29 – LIABILITY CAP
REFLECTIV’s total liability may not exceed the amount of the order concerned.
ARTICLE 30 – FORCE MAJEURE
REFLECTIV may not be held responsible in case of force majeure :
ARTICLE 31 – JURISDICTION
All disputes shall be submitted to the Commercial Court of Créteil.
ARTICLE 32 – MANDATORY TEST ZONE BEFORE INSTALLATION
Before any complete installation of a Product on a site, the Client must carry out a test zone or test surface on a limited part of the support in order to verify :
- The compatibility of the Product with the support
- The adhesion of the Product
- The visual appearance of the Product (shade, texture, finish)
- The application and installation conditions
Continuing the installation of the Product on a larger surface constitutes definitive validation by the Client of the compatibility of the Product with the support and of its appearance.
Accordingly, no claim relating in particular to the visual appearance, shade, texture or adhesion of the Product may be accepted after the installation of a significant surface of the Product.
REFLECTIV cannot be held responsible for the consequences resulting from the complete installation of a Product without first carrying out a test zone.